Refund Policy

Effective November 1, 2026.

Payments

You pay for Nightjar by topping up a prepaid balance in your dashboard (Billing). A top-up is from $10 to $5,000. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders: it processes the payment, charges any applicable sales tax or VAT, and sends you the receipt. Your card details go to Paddle, never to us. Money leaves your card only when you top up, or once a month if you turned on the optional monthly plan.

Monthly plan

The monthly plan charges the amount you chose on the same day each month and adds it to your balance. You get a receipt from Paddle every time. Change the amount or cancel in Billing at any time; cancellation takes effect at the end of the month already paid for, and that month stays on your balance. A monthly payment can be refunded on the same terms as a top-up.

Refunds

• 14-day refund. Within 14 days of a top-up you can get a full refund of that top-up, less any part of it already spent on service.
• Unused balance. When you close your account, at any time, we refund the unused paid balance in full.
• Service problems. If recording did not work because of a fault on our side, tell us and we will credit or refund those days.
• Free credit (sign-up, referral, promo codes) is not refundable as money.

To request a refund, email support@nightjarcam.com from the account owner's address, with the account name and the amount. Refunds are issued through Paddle to the original payment method within 10 days of the request; how soon the money appears depends on your bank. You can also contact Paddle directly about your order through the link in your receipt.

Full terms are in the Terms of Service.