Nightjar Terms of Service

Effective November 1, 2026.

1. Who we are

1.1. Nightjar (the "Service"), available at https://nightjarcam.com, is operated by Aleksandr Matsko, email support@nightjarcam.com ("we", "us"). These Terms are an agreement between us and the person or organization that creates an account ("you", the "Customer").

1.2. You accept these Terms by creating an account and ticking the box that you agree to them. We record which version you accepted and when. If you sign up on behalf of an organization, you confirm that you are authorized to bind it. You must be at least 18 years old.

2. The Service

2.1. The Service receives video from IP cameras you connect, records and stores it for the retention period you choose, and lets you watch it live and recorded, search for motion, export recordings, receive alerts and use the other features described on the site.

2.2. You connect your cameras yourself, and they must be reachable from the internet. We are not responsible for interruptions caused by your cameras, your network or your internet provider.

2.3. We aim to keep the Service available at least 99.5% of each calendar month. We announce planned maintenance in the dashboard or by email in advance where possible.

2.4. Recordings older than the retention period set for a camera are deleted automatically and cannot be recovered. Recordings you protect from deletion are kept until you remove the protection, within the share shown in the dashboard.

3. Prices and payment

3.1. Prices are listed on the pricing page. You pay in advance by topping up a balance in the dashboard. For each calendar day (UTC) a camera is connected, one day of its monthly price is deducted from the balance at the price in effect that day.

3.2. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle's buyer terms apply to the purchase itself. Sales tax or VAT is added where applicable.

3.3. Your card is charged only when you top up, unless you turn on the optional monthly plan. With the plan, you authorize Paddle to charge the amount you chose once a month, on the day the plan started, until you cancel; each payment is added to your balance and comes with a receipt. We do not change the amount: only you can, in Billing. You can cancel at any time in Billing or through the link in any receipt; the plan ends at the end of the month already paid for.

3.4. If your balance goes below zero, the Service continues for 3 days, then recording and live view pause. Existing recordings are kept for the retention you paid for, and recording resumes automatically after a top-up.

3.5. We may change prices with at least 30 days' notice by email and on the site. A change never applies to days already charged.

3.6. Your balance is a prepayment for the Service only. It is not money, a deposit or store credit: it cannot be transferred to anyone else, exchanged, withdrawn except as a refund under the Refund Policy, or used for anything other than Nightjar, and it earns no interest.

4. Cancellation and refunds

4.1. You may stop using the Service and close your account at any time. Refunds are described in the Refund Policy, which is part of these Terms: in short, a top-up is refundable within 14 days less what was used, and the unused paid balance is refunded when you close your account.

4.2. After you close your account, recordings are deleted when their retention periods end, and account data within 30 days, unless the law requires us to keep it longer.

5. Your responsibilities and video privacy

5.1. You decide what your cameras record, and you are responsible for doing so lawfully: placing cameras only where recording is allowed, giving the notices and obtaining the consents required where you operate, and following the laws on audio recording, which in many places require the consent of everyone recorded. You are the controller of the video and of any personal data in it; we process it only on your instructions, to provide the Service.

5.2. You must not use the Service to record people in places where they have a reasonable expectation of privacy (for example, restrooms or changing rooms), to stalk or harass anyone, for any unlawful purpose, or to connect cameras you are not authorized to use.

5.3. The Service does not perform facial recognition or other biometric identification, and you must not use it for that purpose.

5.4. Keep your password secret. You are responsible for actions taken under your account and by the users you invite.

5.5. We may suspend an account that breaks these Terms or the law, or that threatens the security of the Service, and we will tell you why unless the law prevents it.

5.6. We disclose recordings to third parties only when required by a valid legal order, and we notify you unless the law forbids it.

6. Data

6.1. How we handle account data is described in the Privacy Policy. Data and recordings are stored in the United States.

6.2. Recordings belong to you. We do not view them except when you ask us to for support or when the law requires it, and we never use them to train models or for advertising.

7. Liability

7.1. The Service is a tool that helps you watch and keep video. It is not an alarm or a monitored security service, and it does not guarantee that any event will be recorded or prevented.

7.2. To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability for any claim is limited to the amount you paid us in the 3 months before the claim. Nothing in these Terms limits liability that cannot be limited by law, or the rights you have as a consumer.

7.3. Neither party is liable for failures caused by events beyond its reasonable control.

8. Changes and contact

8.1. We may update these Terms. We will email you about material changes at least 30 days before they take effect; continuing to use the Service after that means you accept them. Earlier versions stay available on this page.

8.2. Before any formal claim, please contact us at support@nightjarcam.com — we reply within 2 business days and will try to resolve the issue.